How OMEGA Transformer protects your technical specs, CAD drawings, and contact details.
All engineering drawings, single-line diagrams, and tender documents shared with us are treated with strict confidentiality. They are stored on secure internal servers and accessed exclusively by our designated electrical engineering team for design calculation and quotation purposes. We never share or disclose your technical specs to third parties or competitors.
Yes, absolutely. We routinely sign mutual or unilateral NDAs with EPC contractors, power utilities, and procurement agencies prior to receiving proprietary technical files or tender documents. You can request our standard NDA template or provide your own.
Your contact information is used strictly by our sales engineers to deliver requested catalogs, datasheets, and direct factory quotes. We strictly comply with global anti-spam regulations (GDPR / CCPA) and will never sell or rent your business information.
We retain project inquiry records for up to 3 years to streamline future order re-specs, spare parts tracking, and technical support. You may request the permanent deletion of your business records at any time by emailing our privacy team.
We are a direct transformer manufacturer equipped with automated winding, core-stacking, and high-voltage testing facilities. We warmly welcome on-site factory audits in China, live video virtual tours, or third-party inspections (such as SGS, TÜV, or Intertek) prior to shipment.
Yes. All of our power, distribution, and dry-type transformers are engineered and manufactured in strict accordance with IEC 60076, IEEE C57, ANSI, and ISO quality standards. Factory acceptance test (FAT) reports and type test certificates are provided with every order.
Absolutely. Our in-house electrical engineering team specializes in customized solutions. Simply provide your SLD, voltage ratio, primary/secondary tapping, vector group, and site ambient conditions, and we will deliver tailored CAD drawings and electrical design specs.
Standard Distribution Transformers: 4 to 6 weeks.
Power Transformers & Custom Units: 6 to 10 weeks (depending on raw material procurement and testing requirements).
Urgent Utility/EPC Projects: Fast-track production lines are available upon request to meet tight commissioning deadlines.
inspections (such as SGS, TÜV, or Intertek) prior to shipment.
We offer a standard 18-month warranty from the bill of lading date (or 12 months from commissioning). Our engineering team provides 24/7 remote installation guidance, oil/dry-type commissioning support, and lifetime spare parts availability.
All transformers are packed in export-grade, heavy-duty wooden cases (fumigation-free) or steel skid frames. Core-and-coil units are moisture-sealed with vacuum foil packaging, and fragile accessories (e.g., bushings, conservators, temperature indicators) are individually protected with impact-absorbing foam.
When customers contact OMEGA Transformer through our website, Facebook, LinkedIn, WhatsApp, email, or other business communication channels, we may collect information necessary to respond to their inquiries.
This may include:
Name, company name, job title, and country
Business email address and telephone or WhatsApp number
Transformer capacity, voltage, quantity, and other technical requirements
Project drawings, technical specifications, RFQs, and tender documents
Business correspondence and relevant project information
We use this information to evaluate inquiries, communicate with customers, and support potential business cooperation.
Customer information is used primarily for business inquiries, technical evaluations, quotation preparation, order processing, delivery coordination, and after-sales support.
Relevant information may be accessed by authorized sales representatives, engineering personnel, and other employees involved in the project.
Where necessary, limited information may be shared with appropriate service providers, such as inspection agencies, freight forwarders, or technical partners, subject to applicable confidentiality and data protection requirements.
We do not sell customer contact information.
Yes. Customers who submit product inquiries may be contacted by an assigned OMEGA Transformer sales representative.
Depending on the contact details provided, our team may communicate through email, WhatsApp, telephone, or other appropriate business channels.
For complex technical inquiries, our engineering department may require additional time to review the specifications before a quotation can be prepared.
Customers may request that we stop sending non-essential marketing communications.
Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, and measure the effectiveness of online advertising.
Depending on the tools enabled, these technologies may include website analytics and advertising measurement services provided by Google or Meta.
Additional notices and consent choices will be provided where required by applicable data protection laws.
Visitors may also manage cookies through their browser settings.
As an international transformer supplier based in China, OMEGA Transformer may need to process information from customers located in different countries.
Project and contact information may be transferred to relevant personnel in China for engineering review, quotation preparation, and business coordination.
We aim to limit access to information that is necessary for the relevant business purpose and apply appropriate safeguards as required by applicable law.
Customers may contact us to request access to, correction of, or deletion of their personal information, or to raise questions about its use.
Such requests will be assessed in accordance with applicable laws and any relevant contractual, accounting, recordkeeping, or legal obligations.
For privacy-related requests, please contact:
Email: info@omegatransformer.com
Certifications, type test reports, and compliance documentation apply only to the product models, ratings, standards, and configurations covered by the relevant documents.
Different transformer types, including oil-immersed transformers, dry-type transformers, and pad-mounted transformers, may be subject to different certification requirements.
For requirements such as UL Listing, IEEE/ANSI standards, or E2, C2 and F1 classifications under IEC 60076-11, customers should provide the applicable project requirements.
Our sales and engineering teams will review the available documentation and confirm whether it applies to the requested product.
To prepare a technical and commercial quotation, customers are encouraged to provide:
Transformer type and rated capacity (kVA/MVA)
High-voltage and low-voltage ratings
Frequency, vector group, and cooling method
Winding material and installation conditions
Applicable technical standards
Required quantity
Destination country and delivery location
Technical drawings or project specifications, where available
For large projects or customized transformer designs, additional engineering information may be required.
Information published on our website is provided for general product and business reference purposes.
Final prices, production schedules, delivery arrangements, payment terms, and technical specifications will be confirmed through the applicable commercial quotation, Proforma Invoice, purchase agreement, or contract.
Quotation preparation times may vary depending on project complexity and engineering requirements.
Customers may request factory visits, video inspections, production progress updates, or independent third-party inspections.
Inspection arrangements, testing procedures, and document requirements should be agreed upon before order confirmation.
Factory acceptance testing and relevant technical documentation may be arranged according to the applicable product specifications and contractual requirements.
Payment terms and shipping arrangements are determined according to the agreed commercial quotation or purchase contract.
Customers should verify the beneficiary name and official company bank account details through established business communication channels before making payment.
Any unexpected change in payment instructions should be independently confirmed with OMEGA Transformer before funds are transferred.
Freight estimates and delivery arrangements depend on the shipment destination, equipment dimensions, weight, Incoterms, and other logistics requirements.
We welcome qualified international customers, EPC contractors, distributors, and project partners to arrange factory visits in China.
Factory appointments and business invitation documentation are subject to prior communication, reasonable verification of visitor and company information, and applicable administrative requirements.
Where appropriate, visitors may arrange meetings with our sales and engineering teams to discuss technical requirements, manufacturing processes, quality control, and potential business cooperation.
Any visa application or entry approval remains subject to the relevant government authorities.
Reliable manufacturer of high quality power and distribution transformers
